Technical Support Engineer (EN)

About you

Are you a technical talent with a passion for customer-focused work? 🚀 

Do you enjoy helping customers with technical issues? Would you like to work in an international environment and contribute to innovative water management technologies? Then this role as a Technical Support Engineer at Sensoterra is the perfect opportunity for you! 

About the role

As a Technical Support Engineer, you will be the first point of contact for our Value Added Resellers and end customers. You will assist them with questions regarding installation, connectivity (LoRa), API data integration, and the use of our sensors. This is an international role, as our customers are based all over the world. Therefore, a good command of the English language (both spoken and written) is essential. 

 In addition to your support responsibilities, you will play a key role in: 
✔ Configuring sensors and gateways before they are shipped to customers 
✔ Maintaining and improving user documentation and manuals 
✔ Managing our FreshDesk platform and the online support environment 
✔ Collaborating with other teams within Curious Inc. to further optimize our products and services 

You don’t need to be an expert in all of these areas, but a strong technical affinity and eagerness to learn will help you grow quickly in this role. 

What we're looking for in you

✅ Minimum HBO work and thinking level 
✅ Minimum 3 years of relevant work experience
✅ Technically skilled, preferably in IT, with problem-solving abilities – you enjoy tackling technical challenges 
✅ Customer-focused and good communication skills – you can explain technical matters clearly to customers 
✅ Good command of the English language (spoken and written), Dutch is a plus 
✅ Affinity with IoT, networks, and data communication is a plus 
✅ Ability to work independently and in a structured way, with attention to detail 

What we offer

🎯 A challenging role at an innovative and international market leader 
🌍 An international work environment where you’ll make an impact on sustainable water management 
📚 A young and dynamic team where you can learn a lot and make a real difference within Curious Inc. 
💰 A competitive salary between €2.500 - €4.000 gross per month and secondary benefits. Depending on knowledge and experience. 
🕒 Flexible working hours and hybrid work options 
🚆 Easy to reach by public transport - both offices in both Houten and Enschede, are within walking distance of the NS railway station

About Sensoterra

Of all the water on our planet, only 3% is freshwater, of which more than two-thirds is locked in ice caps and glaciers. This means that less than 1% of all the water on Earth is available for human use. A shortage of – or an excess of – water leads to major challenges worldwide, ranging from droughts and crop failures to floods and inefficient water use. 

At SensoTerra, our mission is to enable global water management platforms and solutions. We help by ‘Making Sense of Water’: providing simple, robust, and affordable wireless soil moisture sensors. Our sensors are quick and easy to install, seamlessly integrate with existing systems, and provide users with real-time insights into soil moisture. In doing so, we support sectors such as agriculture, horticulture, smart cities, and landscaping in more efficient and sustainable water management. 

We are part of Curious Inc., an innovative platform that brings together several successful companies, including Dation, Autofox, Opleidingsplatform, YesHugo, FLOW, and ConnectedGreen. Curious Inc. focuses on telematics, software, and big data and develops sustainable, efficient, and smart solutions for a wide range of sectors. By combining curiosity, talent, and technological innovation, we aim to be the global leader in smart mobility and management systems. 

Check our website